I. Description the main duties of the position:
Implementing and ensuring label content compliant with Vietnamese regulation. Handling customers request and ensuring customers satisfaction.
1.Roles and responsibilities:
Sub-label and Artwork:
- Prepare draft content for new products or re-registration product based on VN regulations
- Compare/check new artwork with the current one to highlight the different points.
Customer requests for documents:
- Receive customer requests
- Send documents to requester
- Find the answers from supplier, QA team or other dept to answer Customer questions.
- Conduct Warehouse, factory inspection monthly for each location, report and follow up the corrective actions.
- Check defective products at WH and factory monthly. Propose correction for them and report to QAM.
- Customer complaints handling, prepare the supplier complaints/claims if any
2.KPI to be achieved (Identify 3 to 8 KPI to be achieved & rank by importance)
- Ensure Vietnamses legal label content are correct on sub-label database.
- Coordinate with QA team, supplier or other departments to provide enough documents or answer questions
- Monthly inspection and customer feedback on time.
3.Behaviors competencies (Required to achieve results)
- Time management and Multitasking
- Problem solving skill
- Attention to detail
- College graduated or above- Food technology or Quality assurance
- Understand about food charateristics and food processing
- Knowledge of English: reading, writing, speaking
- At least 1 years in working product registraton or food company.
- Good communication skills
- Be a responsible person
- A team player
- Honest and enthusiasm
- Flexible thinking and creative